The long weekend is approaching and I’m ahead of the game. I’ve come to the cottage a few days early to prepare for family guests. We’ll host my mother’s birthday party and be joined by brothers and their families, nieces, nephews and significant others, my daughter and son-in-law – about 18 in total. It’s nice to have a space that will hold them all and still not feel too crowded – unless it rains!
Transitioning my businesses enables me to be more relaxed and pro-active about non-business aspects of my life. Because I have good management teams in place, I don’t have to be there all the time to run the day-to-day operations.
This wasn’t always the case. I used to have my fingers in every decision, every client conversation and, well, everything that happened. I’ve learned to let go and trust those I’ve put in charge to do what’s right for the good of the business.
And it’s working. We recently completed a CORE™ employee assessment for our call centre (Callright Marketing Services) and the results were pleasantly surprising. A total of 47 people completed the survey and it showed that on the whole, people were happy, liked working for the company, liked their managers and supervisors, planned to stay with the company and had very few complaints. That’s pretty good for any business, but especially for an outbound call centre – often seen as a job of last resort. I’m proud to say that our team has created a positive culture where people enjoy coming to work and feel they are well suited and well trained to do their jobs.
And this has translated into many other benefits. Customers are happy with the results we’re getting for them and are giving us more work. Our sales are up 20% over last year and last year was up 15% over the year before. Even during a recession we’ve been able to increase business while other call centres have closed. We’ve been able to invest in more training, office upgrades and technical upgrades.
I’m almost embarrassed to say my day-to-day workload is marginal. I go into the office for about a half-day every two weeks while having occasional phone calls and reports to review to make sure everything is running smoothly. Then I remember that this didn’t happen by accident. It was the plan. The Transition Plan. I’m practicing what I preach and it’s working for me.
So for those of you who are still working 60 hour weeks and feel a need to stay on top of every decision, I encourage you to rethink your approach. It doesn’t happen over night, but a Transition Plan will free up your time, create new options and enable you to do other things. Like spend your summer at the cottage.
I’m going to go now. The loons are calling…